Mr roberts´ profile

Reviews (3)

Go-Electrical

Excellent service

Good price and communication from the company regarding delivery. I shall definately use Go-electrical again

BLT Direct

Awful / Non existant customer service

I ordered the products in January, only half the order arrived. Whenever I called you get the answer machine (that says it all!) so to speak to anyone use the sales line. Only one person ever rang me to tell me what was happening. I had to keep ringin to find out what was happening. I finally got what I ordered in March. I shall never use BLT again.

02 July 2013

Reply from BLT Direct

Mr Roberts,

We are sorry to hear of your bad experience with our company. We have taken a look into your order and fully accept that we have not lived up to the customer service we aim to provide to all customers. Unfortunately the part of your order that was delayed was part of a new range of products in which we were let down by our suppliers. We have since resolved the issue with this stock line so no future orders are affected. Once again sorry for any inconvenience this may have caused.

BLT Direct Customer Service Team.

Havens

excellent service from start to finish. I will definately use Havens again

In the first delivery, which was quick, there were a few breakages. These were replaced without any fuss the with another rapid delivery

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Mr roberts
Reviewer
United Kingdom

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