Both shower trays arrived damaged, this was only discovered when all the packaging was removed to fit the trays. WD bathrooms refused to replace the trays and were not prepared to discuss this as the trays were not reported as damaged within 24 hours. We did contact WD Bathrooms within their stated 14 day window for returns.
The damage to the trays was covered by the polystyrene that is supposed to protect the trays in transit, so was not visible on initial inspection.
Had to buy two different shower trays. I was contacted later and offered a full refund for the trays, which I accepted.
The delivery policy states that heavy items, such as shower trays will arrive on a pallet if they arrive loose they will probably have been damaged by the courier. So inspect carefully.
Items dispatched promptly, all arrived as described. A very helpful and friendly company, all email queries answered within 24 hours. The only supplier of items for our new kitchen to take the time to look after the customer.
We will be using Pulleymaid again.
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