Matt Arbuthnot´s profile

Reviews (3)

WD Bathrooms

Very poor customer service, though this improved once management got involved.

Both shower trays arrived damaged, this was only discovered when all the packaging was removed to fit the trays. WD bathrooms refused to replace the trays and were not prepared to discuss this as the trays were not reported as damaged within 24 hours. We did contact WD Bathrooms within their stated 14 day window for returns.
The damage to the trays was covered by the polystyrene that is supposed to protect the trays in transit, so was not visible on initial inspection.
Had to buy two different shower trays. I was contacted later and offered a full refund for the trays, which I accepted.

The delivery policy states that heavy items, such as shower trays will arrive on a pallet if they arrive loose they will probably have been damaged by the courier. So inspect carefully.

18 December 2013

Reply from WD Bathrooms

Thank you for your review which helps us to improve our service. We apologise for any poor service that you may of had from WD Bathrooms. If you would like to further comment on your experience then please contact me directly via


Customer Service Manager

Park Street Bathrooms

Good service

Very good customer service, friendly helpful driver. This one of the best Internet companies I have dealt with.


Excellent customer service

Items dispatched promptly, all arrived as described. A very helpful and friendly company, all email queries answered within 24 hours. The only supplier of items for our new kitchen to take the time to look after the customer.

We will be using Pulleymaid again.

Matt Arbuthnot´s profile

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Matt Arbuthnot
United Kingdom