Mrs Rebecca Winward´s profile

Reviews (1)

Back in Action

Awesome customer service

My order arrived very speedily indeed, but unfortunately one item had been sent in the wrong pattern - however I called customer services and spoke to a very helpful lady who said she'd arrange a replacement straight away. Within a couple of hours I received a voicemail from the company, so I called back and spoke to another member of staff who confirmed I'd get the courier delivery the next day. The replacement arrived within 24hrs of my original delivery, along with a postage paid sticker to send the first one back. When a company deals with any mistakes in such a professional and customer-focused way, I'm very impressed, as it's sadly a rare thing. Will definitely use this company again.

Mrs Rebecca Winward´s profile

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Mrs Rebecca Winward
Reviewer
United Kingdom

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