Jus 'tine M´s profile

Reviews (1)


Disappointed! Lame customer service!

Order placed on october and up to now, i haven't received anything yet.
The customer service is lame, despite several mails, the only response i get is from a computer, automatic messages.
I have another issue with Beautybay regarding another order, in which an item is missing and is actually out of stock. I have payed for all the items but the last item hasn't been refunded despite the fact that it was never sent to me.

Will not order again.

Nittaya' Nitty found this review useful

12 December 2012

Reply from BeautyBay.com

Hi Jus 'tine,

Thanks for your review. Customer Services are experiencing high levels of queries at the moment, and we apologise for any delay in responding. Please be assured that all emails are being replied to.

If the order has failed to arrive within 20 working days, please contact Customer Services again with your order number, and mention your TrustPilot review and they will get back to you with details on a refund/replacement.

Many thanks

The BeautyBay.com Team

Jus 'tine M´s profile

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Jus 'tine M
United Kingdom