John Keith´s profile

Reviews (1)

Gas Boiler Parts

purchase was excellent but delivery via ukmail was not as good

I was pleased to find the part I needed so easily and the purchase was efficient.

The part was despatched via ukmail who have an elaborate website but absolutely no idea of customer service. The website told me that the delivery had been on the van since 0607am but it did not arrive until 1733pm. By that time I thought that deliveries for the day would have finished but was unable to get through to what poses as customer service to have that confirmed.

10 December 2012

Reply from Gas Boiler Parts

HI John,
Thanks for the feedback.
UK Mail have been one of the better couriers we have used (and we have used a lot over the years) but we have had one or two similar issues with their service to the end user over the past few months so we are now sharing the deliveries between UK Mail and Interlink who seem to handle our customers queries better.
I will contact UK Mail and see why their customer service is degrading.

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John Keith
United Kingdom