Debbie Fairbrother´s profile

Reviews (1)


wrong tickets arrived - NO customer service

Transaction 2505921

Ordered 2 Mumford and Sons tickets for 11 December. Christmas presents for 13 year olds. Knew others were going so needed seating in particular area. MADE THIS CLEAR

Promised I had bought the best seats, my girlfriend usually buys all our tickets so I am novice and believed Viagogo.

Bought for section 111 knowing others could watch the 13 year olds.

PAID £346.78 thought it was expensive but Viagogo said they were the best seats again.

Tickets arrived section 102 and further back than promised seating. FACE VALUE £32.50 ... so basically have been charged £142.72 for £32.50 tickets that are wrong. PLUS booking PLUS postage PLUS VAT

Spoke to Viagogo who wanted copies of the tickets. e-mailed them Thursday and they haven't even bothered to contact me. All e-mails since ignored, just wait and wait on phone line.

Can't send two 13 year olds to be on their own.

Tickets are not those ordered.

Viagogo sold these tickets with a Guarantee. So what is this guarantee worth?

NEVER AGAIN ... And I expect a solution.....

TRANSACTION CLEARLY SHOWN ON TOP OF REVIEW.... Viagogo obviously have replied without reading .... STANDARD UNCARING REPLY ..... Be great to have more details on the people who post good reports

10 December 2012

Reply from Viagogo

Hi Debbie,

We are sorry to hear you received the wrong tickets from the seller!

Can we please have your transaction ID so we can look into the issue and resolve it ASAP?

The viagogo team!


Hi Debbie,

Apologises we did not pick up on your transaction ID at the beginning of your review.

Looking at your transaction I can see that our customer service team got in touch with you via email. As the tickets you have received are incorrect we have proceeded to deal with a refund once you return the incorrect tickets.

I can see that you spoke to them again this morning advising you no longer wanted this, so we are now looking into a possible discount so you can keep those tickets at a lower price or new replacement tickets!

Please bear with us, we are looking into this for you!

The viagogo team!

Debbie Fairbrother´s profile

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Debbie Fairbrother
Bedford, United Kingdom