I ordered $180 worth of goods on 9th September, paid for DHL. By the 27th they finally sent out my package - or so I thought. When I recieved it, only half of my package was in there, with the other half coming via HK Post because they "miscalculated" postage. Its now the 10th of December and the package hasn't even reached my country, nobody knows where it is. Paypal wont even let me open a dispute because its been more than 45 days since i've paid. I contacted HK post & they told me the sender refused to co-operate so they couldnt open an enquiry as to where the item is.
I continually ask for a refund or for them to send my items again - any decent business would be MORE than happy to OFFER a refund or replacement. EVERYDAY I email this company and they NEVER have any answers other than "wait 1 more week" They offered me a 2% discount on my next order and said if I pay $55US they will post my items again. I have stated time and time again all I want is a refund to cover my unrecieved goods ($102) so I dont have to deal with them again and they REFUSE to provide me with a refund - instead keep offering me $20 gifts from their reward page. This company is THE WORST. I suggest NOBODY bother with them, their customer service is terrible, over 2 months + 100 messages later and they still fail to provide me with basic customer service - THEY sent my items via HK Post when I PAID FOR DHL WITH INSURANCE, THEY should be reimbursing me for the loss of my product - or at the very least - sending it out via DHL since it's what I paid for.
Jacob Owen Prytherch found this review useful
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