Mr Stephen ´s profile

Reviews (1)

Ebookers

Very, very unhelpful and dificult to deal with. Not a UK call centre, hide behind comlex T&Cs

Very, very unhelpful and dificult to deal with. Not a UK call centre, hide behind complex T&Cs

13 December 2012

Reply from ebookers.com

Dear Stephen - unfortunately if you do purchase travel arrangements that state the cancellation and amendment conditions as being fully non-changeable and non-refundable at the point of purchase then its not possible to make any subsequent changes to your booking.

All the conditions for the products we sell are provided for review during the booking process to allow you to make an informed decision regarding your purchase and ensure that you are getting the felxibility in terms of amendments you require.

Mr Stephen ´s profile

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Mr Stephen
Reviewer
United Kingdom

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