I recently ordered some bird food, spending over £35 to qualify for free delivery. I then received an email asking for a further £14, as the items were not covered by the free delivery offer. I had to search in terms and conditions for this caveat: it really should appear on the home page.
I have made two failed attempts to get through to an advisor, calls lasting 15 minutes and three hours respectively, I realise that in early December staff may be stretched but I just do not believe the recorded message, "all our other operators are busy . . please hold."
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