Sonja´s profile

Reviews (2)

Fast and efficient service

As a first time user of oil heating, I had never placed an order before. The lady that I dealt with was patient and extremely helpful, even looking up the history of the property to help me place the right order for the right amount of fuel. I was expecting delivery within 5 days, but was contacted quickly to arrange for a next day delivery. I was really pleased and impressed with the service. Now I feel confident, and understand how to work out exactly how much oil to order in the future.

Base Fashion

Fast service but the garment was dirty.

Purchased a white long sleeve polo shirt which arrived quickly. However I was disappointed as it arrived in a crushed plastic bag that had quite obviously been opened and had lost its stickiness. The writing on the bag was faded, it looked old. The white polo itself was covered in black fluff a d looked dirty. The collars were a different shade of white to the rest of the shirt. Not at all happy !

11 December 2012

Reply from Base Fashion

Hi Sonja,

We are really sorry you received an item that was not in satisfactory condition. We can look at the situation further for you if you contact our customer service team. Please email us at or call us on 0208 551 3453 (Mon-Fri 9am-5pm) and we will look at getting the matter resolved for you.

Kindest Regards,

Base Fashion

Sonja´s profile

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United Kingdom