Andrew Cowley´s profile

Reviews (1)

National Tyres and Autocare

MOT booking taken over the internet arrived at brach unable to test,waste of my time.

Ibooked my car into the Widnes branch for an mot, when I got there 10 minutes early i went to the reception and booked in. I then had to wait almost an hour only for them to tell me they could not test my car as it had an electronic brake. They then arranged a test centre in Warrington, Green St for 13.00 this was now only 11.40. I went to Warrington and waited over another hour ( not that branches fault) but still had to wait.
All in all it took over three hrs to get an mot on my car and was pushed from pillar to post. Not very happy about the situation.
Yours Sincerely,
Andrew Cowley.

10 December 2012

Reply from National Tyres and Autocare

Dear Andrew Cowley,

We do apologise for the inconvenience that has been caused.

MOT's are given within a 1 hour time slot, therefore upon arrival of the time of your MOT the vehicle should have been looked at and the diagnosis provided quickly. This definitely would not have wasted your time.

This review will be passed to a regional manager to investigate

Kind regards
National Online Team

Andrew Cowley´s profile

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Andrew Cowley
United Kingdom