Please be careful booking with these. They tell you all the rules after they have taken a deposit. Then they say you have 4 weeks to book it and get deposits. Then you receive an email saying dont worry you can add people on at a later date but when you dont pay by the 4 weeks you find out actually you cant add anyone on at a later date and then they cancel your bookings.
I got offered a free hen place to start with and then go that taken away. Only through saying i wasnt going to book did i then get it offered back. I have sent 2 emails and have no reply in response to returning my deposits.
Book it yourself direct its much cheaper!!
Sent 6 parcels with them on a 48 hour courier and every parcel was late by 2-4 days. They could never tell me where the parcels were and only said to file a lost complaint or wait for them to arrive. I will never use them again!!
After a week waiting to find out where the parcel is, im still none the wiser! Yesterday i was told it should arrive today, so today when i check they still have no idea. Heres the chat:
Welcome to Parcel2go.com. Someone shall be with you shortly.
You are now connected with Sarah
Sarah: Welcome to Parcel2go.com online. How can I help you today?
Hayley: P2G11045806- someone told me this would be delivered yesterday or today. Its a week late and i want to make sure that it is still to be delivered today as the customer has just messaged me. I need someone to confirm where it is
Sarah: I'm extremely sorry about this situation. In order to resolve this, I need to contact the courier for you. I will do this now and as soon as they get back to us I'll be in touch via the e-mail provided on the order to keep you up to date.
Hayley: But i have been told everyday someone will get back to me and each time i have been given wrong information. I cant see any updates on the website either. Its really frustrating as you can imagine. Emailing the courier take another 24 hours i guess?
Sarah: The item has still not been scanned Hayley so i need to chase this with the courier im afraiod.
Hayley: So after a week of trying to sort this no-one still knows where this parcel is? It was supposed to be delivered last thursday and yesterday someone told me it would be there today so surely there is some information somewhere stating this?
Sarah: This is what the courier advised but the item still has not been scanned Hayley so I need to chase the courier
Hayley: This is unbeleiveable. So now i have to wait another day. This is ridiculus. I want the parcel sending back to me. Unlike parcels2go i appreciate my customers feedback and do what i can to sort it out first time. I need it sending back to me now and ill send it with royal mail.
Sarah: As the item has not been scanned I cannot arrange this i need to await an update from the courier and we will contact you.
Hayley: Really helpful! I will await your email....again!
Sarah: Many thanks for contacting Parcel2go.com Online. If you do require any further assistance please do not hesitate to come back to us.
The chat session has been closed by your Parcel2Go Representative.
Allan Nelson found this review useful
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