Yvonne Mullen´s profile

Reviews (1)

City Link

Trash the Parcel Experts

I sent a ceramic toilet cistern with City Link which was not delivered because I had forgotten to put one of the labels on so it was sent back to me. This took over a week and when the parcel, which was correctly wrapped in its original box with bubble wrap, got back to me it was in pieces. It was obvious that no care had been taken at all. The box had a hole in the side and was in a poor state. (Not how it was sent!) When I claimed for the damage their reply was that they don't insure ceramics (or anything else breakable as far as I could see from their list of exclusions). In fact you'd probably only be safe sending crochet cushions! The end result is that they can trash your goods with impunity because there is no comeback and that is exactly what happened.
My recommendation is don't use them!

Yvonne Mullen´s profile

profile image of Yvonne Mullen
Yvonne Mullen
Wells, United Kingdom