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National Tyres and Autocare

sorry its a Proton

i took my car for M.O.T. on a Saturday after booking and paying online which was all very straightforward. unfortunately my car failed so i was told by the lad on reception to phone back on Monday and he would see if he could get the parts to do the job. i was told not to worry, they would sort it for me. great, i thought. after the weekend i called in person on the Monday to find out if they had gotr the parts and when they could do the job. the guy in question wasnt there, half day or something so i spoke to another who rang the guy and he said he couldnt get the parts! while i was there the other lad rang their supplier only to be told no, they couldnt get the parts! I asked what i should do now as i needed my car and was greeted with a shrug of shoulders and told to take it to the nearest Proton dealer a 50 minute drive!! yes i was upset and angry about it to say the least!! i just thought i would ask at another local garage and have now got it booked in for 2 days time when the parts they did order, AND GOT, arrived!! needless to say this is what i have done. i feel let down because you would think a Proton car was a rarity and the parts like gold dust!!! well they arnt!!

11 December 2012

Reply from National Tyres and Autocare

Dear Ann Milliard,

We do apologise for the inconvenience that has been caused.

National Tyres and Autocare have access to multiple suppliers and we can get hold of most parts. Unfortunately on occasions there are those parts that we can not get access to from the list of suppliers, this is rare; but can occur.

Unfortunately this was one of those occasions.

Kind regards
National Online Team

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ann milliard
Reviewer
United Kingdom

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