Myyodel

No idea about customer service

I'm waiting for a parcel which according to Yodel website was delivered on Friday, but then some how was back out for delivery on Saturday, but due to the severe weather conditions, was sent back to the depot. Maybe their vans and drivers don't work in such severe conditions like a breeze, because that's as bad as its been. Then they tried to deliver it on Sunday but couldn't gain access, again maybe couldn't walk up the drive. Yodel website says its been sent back to sender, but the customer service says, oh don't take any notice of that, it's still with us. Then apparently they tried to deliver it tonight at half five but couldn't gain access, do you think I'm supposed to leave the front door open for them, and that ringing the bell might be to much to ask for. I've now had a call from customer service who will find out tomorrow what's happening, because they can't ring the depot as they shut at 5.
This parcel got from Australia to UK quicker than its got from Billingham to Stanley.
Frustrating doesn't even come close to explaining how I feel. Considering Royal Mail and DHL have both delivered to me today.
No idea about customer service at all.

Mark Swarbrick found this review useful