Emma Lynch´s profile

Reviews (2)

Gettingpersonal

excellent service

Brilliant website, great service and speedy delivery, will deffinately be using them again

Giftarama Design

Bit of a mix up from both sides

My experience so far hasnt been good. I placed my order 11 days ago, the took the money but still havent indicated how long my order will take. I tried to ring the number but its just an answering machine and i have emailed them twice but recieved nothing back. Im more annoyed at the fact my 10 year old son has used his own money to pay for the gifts for his sisters, and the fact they are advertising garenteed christmas deliever if you order before the 12th december.

However since i origionally posted this reveiw i have recieved email confirmation that the compant where having techinical difficulties with their emails and that they have recieved an overload of orders so i am amending this review. They have assured me i will recieve them tomorrow so this i am pleased with. I will use the company again but i think ill order a little bit further in advance. being new to online shopping i was unsure of a feew things but since the comapny have solved their emails out the service has be excellent and the fact i will recieve my goods in time for christmas makes me a very happy mum. Thank you giftarama for you excellent customer service today. Im looking forward to recieving the product tomorrow.

Recieved my product 13/12/12 excellent quality, will use the company again just give myself a little more time for the delivery.

10 December 2012

Reply from www.giftarama-design.co.uk

We have just replied to your email earlier this evening - we have been having problems with our emails which has only just become apparent after the first review was posted earlier.

All orders are taking longer to process as we have seen a massive increase in sales due to Christmas being our busiest time - as you have already noticed yourself we have had to put a stop to orders on the 12th otherwise we would not be able to get everyone's order out in time for Christmas.

We had sent out emails apologising to everyone for the delays and assuring that EVERYONE that has ordered before 12th December WILL DEFINITELY get their orders before Christmas - but obviously with our email problem nobody has received them :(

Emma Lynch´s profile

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Emma Lynch
Reviewer
1985
Coppull, United Kingdom

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