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Peak Nutrition

Problems when refunding item

I had to return an item (boxing gloves) that I had ordered as they were faulty - the gloves were different sizes to eachother. This was to the extent that I couldn't get my hand inside one but the other glove fitted comfortably. I am familiar with boxing gloves and know how they should fit. I paid to return the item using special delivery. I was infomed that if the item was faulty, the postage costs that I incurred would be refunded. However on receipt of the item the company stated the item was not faulty. I believe this was done to avoid reimbursing me for the postage costs. Both myself and two friends tried on the gloves and we all confirmed they were different sizes so this isn't a case of one of my hands being larger than the other! However on receipt of the item, Peak Nutrition staff stated the gloves were the same size (which wasn't true).

11 December 2012

Reply from Peak Nutrition Ltd

Thank you for taking the time to review our company. However, I would have to disagree with the course of events on this occasion. We immediately offered an exchange of goods, which was rejected, or a refund of the order if this was not acceptable. We advised we would happily cover the costs of the return if the items were faulty. However, on return the gloves were not faulty, were exactly the same size, and showed no defects whatsoever. We tried the gloves on several members of staff - both male and female! - and there was no difference in glove size.

On return of the item we issued a full refund of the purchase price including the original postage cost.

We would automatically refund returns costs where there is a fault with the product, but where there is no fault and an exchange is not accepted, we do reserve the right not to refund returns costs where a customer changes their mind.

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Miss J Jones
United Kingdom