Christopher Kc Pryor´s profile

Reviews (1)

DPD UK

Beyond Awful!

Wow what an awful service - i ordered something from Game on Thursday 6th December as a birthday present, I selected next day delivery - the next day i received a text from DPD saying they would deliver between 14:14-15:14 - immediately my heart sank as i knew the chance of me getting my parcel was slim to zero as i had the same situation when DPD delivered an ASOS product before.

Sure enough the time slot came and went despite me leaving work early to ensure i was in for the delivery, No attempted delivery, no calling card, no left with neighbours. The worse bit... i wasnt even suprised.

Now 5 emails to DPD and 4 emails to GAME Later i am still none the wiser as to where my parcel is. the senders reference doesnt work on DPDs website so i cannot use the tracking option, I only had one generic email back from DPD customer services asking me for infomation i had already given them! and again asking for a calling card reference which i have already said i dont have as no one bothered to deliver anything!!!

I have sent another email to GAME informing them that they are naive to use such an appalling courier company.

DPD - I want to know where this parcel is and when you plan on getting it to me?

I had to repurchase the product anyway from another retailer as you missed the date - i need the product from you now so i can return it back to GAME - something im sure they wont be thrilled about.

Up your game - seriously.

Christopher

12 December 2012

Reply from DPD UK

Hi Christopher,

Thanks for bringing this to our attention.

Unfortunately, the parcel reference number you have supplied is not recognised by our tracking system, so I am not able to look into this.

Can you please email socialmedia@dpd.co.uk with any other reference numbers you have, as well as your address and phone number? I will then ask one of our customer services agents to contact you with further information.

Your patience is much appreciated.

Kind regards,

Bobby.

Christopher Kc Pryor´s profile

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Christopher Kc Pryor
Reviewer
1988
London, United Kingdom

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