We drove to Manchester from newcastle for the paramore concert we entered the arena and sat in our seats about 10 mins later a man arrived with the exact same ticket and seat number as us we were told that because his ticket had his credit card number on we did not have a valid ticket and staff told us they were unsure of where our money had gone and we should ring our card issuer.
We will be following this up and seeking a refund obviously duplicate tickets somewhere but unfortunately we were the ones that had lost out through no fault of our own .
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