Everything was looking promising, friendly chap on the phone confirmed they had my product in stock and it would arrive next day. Unfortunately the courier never showed up and when I chased they claimed it was because they didn't have the necessary contact details. I followed up with Normans customer service and they tried to help, but didn't really communicate properly. They were friendly and courteous, but never really followed up. I made requests of the customer service team to fix the problem with the courier, but I just ended up getting an automated email to tell me that it would be delivered the next day. It wasn't. The product finally arrived 3 business days after it should have done (which was a day too late for me).
Been buying Auraglow bulbs from Safield Distribution for a couple of years now and not only are the products great (low power and high output even for LED's) but more importantly, the customer service has just been brilliant. Whenever I've needed help, either to get advice on the best bulb for my situation or to return a couple of defective units they've been really easy and helpful to deal with. Never any hassle, just great service.
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