Dave´s profile

Reviews (4)

Normans Musical Instruments

Great products, but let down by delivery and customer service

Everything was looking promising, friendly chap on the phone confirmed they had my product in stock and it would arrive next day. Unfortunately the courier never showed up and when I chased they claimed it was because they didn't have the necessary contact details. I followed up with Normans customer service and they tried to help, but didn't really communicate properly. They were friendly and courteous, but never really followed up. I made requests of the customer service team to fix the problem with the courier, but I just ended up getting an automated email to tell me that it would be delivered the next day. It wasn't. The product finally arrived 3 business days after it should have done (which was a day too late for me).

12 March 2014

Reply from Normans

Dear Dave,

Please accept my sincere apologies that you have been let down at the delivery stage. I can see from the tracking details that the couriers attempted delivery a couple of times, we had passed along your contact details so I'm unsure as to why the driver was unable to complete the delivery. I was pleased to hear that my team had been courteous but can understand your frustration that they were unable to resolve the problem more quickly for you and will be talking to them about that.

I hope everything else is OK with your order and if you have any further questions, I will be happy to help.

Kind regards

Hazel Adams
Customer Service Manager

Glasses Direct

Simple, straightforward and great service.

Just easy and efficient. Entered prescription, chose frames. Ordered. Delivered less than a week later. Great price too.


Great products backed by brilliant service

Been buying Auraglow bulbs from Safield Distribution for a couple of years now and not only are the products great (low power and high output even for LED's) but more importantly, the customer service has just been brilliant. Whenever I've needed help, either to get advice on the best bulb for my situation or to return a couple of defective units they've been really easy and helpful to deal with. Never any hassle, just great service.


Great products, great prices, great service

Always the best choice, always great service. Simply the best there is in the UK.

Dave´s profile

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