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Hurst Iw

Hurst IW is great, but delivery company used is lousy

Hurst IW sent out our coffee machine promptly, it has arrived safely and intact. This is great. However, they use DPD to deliver, as do several other companies. DPD's coverage is poor. Their 'local' depot is too far from us for us to enable us to pick up packages conveniently. They were unable to hold our package until a convenient time for us to pick it up. On top of this, they charge £12 + VAT for re-delivering on a Saturday, which is crazy. They're a delivery company, isn't it their job to get the package to where it needs to be? I work 6 days a week and cannot pick anything up on a Saturday morning. This is not abnormal, it's just modern life. The whole idea of internet shopping is meant to be that it is more convenient. DPD makes things more inconvenient; I might as well just go to the shops instead of ordering on the internet. I won't be buying from a company again if they deliver through DPD.

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C Collier
Reviewer
United Kingdom

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