totally like my shopping experience with shoetique
After the terrible experience yesterday, i contacted DX and they arranged another delivery for me today. Also, i sent the complain group an email described what happened on the day. Well, nobody replied. But till 6:00pm today, nothing arrived. I called the helpline, the automatic system still told me my passport would be delivered today. I finally got it transformed to human service. A staff firstly told me I would receive my passport late this evening...and then I asked him where is my passport now. He took quite a while to trace my passport and told me a following shocking new: My passport is still in the hand of the same delivery guy, but he refuses to deliver to my place. Because he reported I ATTACKED him yesterday! Also, he claimed I am not the owner of my passport or the female who answered the door! Nobody can imagine how shocked I was. I attacked him? HOW?!! I am a tiny little woman less 160cm attacking a over 180cm guy? Why? I am not the owner of the passport? How can he tell? I do not even feel angry, it sounds more like a joke! The most ridiculous thing is DX sounds like believes this liar staff. They told me because the guy did not want to deliver my passport so that I must go to their depot centre to collect it myself! How funny! First of all, I remember i paid for the delivery and it is not cheap! Second, if i am not going to receive my passport today, why didn't DX arrange the delivery today and the information is still on their system?! Third, when will they inform me the situation of my passport if i did not call for details? I really cannot stand such a irresponsible treatment and bear such a lie! I do not mind taking any legal action to protect my right as a custom!
My whole day was totally ruined by the unprofessional and rude service provided by DX! Most importantly, I have to rearrange my delivery for another day, which means i have to take another day off!
I do not even understand why the US embassy chooses such a terrible courier.
I do not even want my US visa if the DX is in charge of delivery.
The driver was terribly rude and impatient and showed no manner. He refused to give me my passport because i keep him waiting for 2mins! I did apologise for not bringing my ID proof at the first time and tried to bring it asap. For 2 mins, he just could not wait. But he spent 5mins to criticize me wasting his time! The reason he finally refused to give me my passport was he did not trust my ID proof, which is my UK residence permit. But interesting, he did not even check it or asked for another proof he trust!! Also, he actually already handed me the signature machine to sign! i have signed it twice!
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