This has to be the worst company I've ever come across. If you want to spend weeks sleeping on the floor though, this is the place to buy a bed.
To sum up the experience...
Ordered in September 2012
Delivery took 14 weeks from order date.
Company refused to acknowledge this as their problem.
2 cancelled deliveries because the bed wasn't even in stock when they arranged it.
1 delivery of completely filthy, broken bed.
Destroyed the wallpaper in my hallway on delivery of broken bed and 'forgot' that we had paid £49 for delux delivery to bedroom, even though we pointed it out to them at the time and they told us they 'just don't do that'.
Quality of the bed when it FINALLY arrived was no where near what we saw in the show room. It's supposed to be solid oak (and should be the £2000 price tag) but we can see in crack at the foot of the bed it's MDF covered in veneer)
Customer service are a nightmare...calling them is a complete waste of time. They are rude, blame you for everything they have done wrong and have absolutely no advice on how to solve the problems they've created. We contacted them repeatedly for two months before we gave in and got a lawyer involved.
Once they have your money, they don't care if you've got a bed that's in one piece, let alone the right one that's been delivered on time.
These people are thieves disguised as bed specialists. Shop elsewhere.
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