Cannot fault the service given by mazuma. After almost being ripped off and conned out of £45 by another company I sent my phone to mazuma with zero hassle when compared to another company I used originally!
Definitely recommend to anyone and will be using again for sure!
Sold 2 out of 3 handsets to these guys 1 was a HTC Wildfire (valued at £20), a Nokia N95 8GB (valued at £55) and a Sony Ericsson Xperia Arc S (valued at around £110). After receiving the post pack I wrapped them all up in bubble wrap happy with the quotes as they were marginally better than Mazuma.
A few days later I received an email asking me to take action on a problem with one of the handsets. By coincidence this 'problem' was with the highest value handset sent, the Xperia. The problem was listed as a 'slight crack/chip' and the offer was revised to be £62.98. Thinking it was damaged in transit or being something I never picked up on I had the phone sent back to me.
On inspection when I received the phone this so called crack/chip was a very small scratch (about quarter of an inch) on the rear plastic battery cover (this was confirmed as the problem by email). When I raised my concern at them trying to Con me out of around £45 for a scratch (when the lower valued N95 was scratched worse than this) I was met with the same reply twice about how this damage affects resale value (which I understand) and how this scratch would get worse and soon develop into a crack (on past experience I highly doubt this). I stated how ridiculous the idea of knocking off £45 was as a cover can be obtained for less.
I have recently completed a transaction with mazuma mobile for the same phone in the same condition for £100 with no problems what so ever (have proof of final value).
All in all envirofone quote excellent prices but I would recommend people to think twice about sending high value handsets as they will find any excuse to pay less than the quoted price and rip you off. I personally will NEVER use envirofone again just because of this one transaction.
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