Jason Bagley´s profile
Reviews (2)
Ebuyer.com
Great prices poor customer service
Let me start by saying I made a mistake, I paid for Saturday delivery thinking on a Friday it would mean next day. I placed the order logged off and carried on my day.
The next morning logged on to see that my order was scheduled for the following sat, I went to cancel my order was unable to so raised an e-note to request cancellation, I was told this was not possible due to the order being processed and ready for dispatch.
I responded and explained this was wrong as even though I selected the wrong delivery I had selected the next Saturday. They then explained that there supplier is working in advance, but as good will they will refund the difference between sat delivery and next day.
At this point I needed the part so went out and bought one, so to see that 5 days before a parcel was due to be delivered it couldn't be cancelled I was disappointed so I simply would just refuse delivery although I would lose the rest of the delivery cost the few quid for the part would be at least refunded, but ten I get home and the part is delivered and the mother inlaw had signed for it!
The story goes on back and forth and for the lack of anything from ebuyer on an order that totalled less than £15 they have lost a customer of many years.
If they had even tried to listen to reasoning and not just repeatedly telling me the same thing maybe it would have been different.
Reply from Ebuyer (UK) Ltd.
DPD UK
Delivery as it should be
Have had DPD deliveries for a while now and have to say I have never been disappointed.
They let you know a slot time so I dot have to spend my whole day waiting and also they stick to it with a previous delivery being dead on the mark.
Had to reschedule one it was done with no fuss and delivered on time a no extra charge.
What more can I say other than 5 star company
Jason Bagley´s profile
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When an order is placed and our warehouse isn't very busy, we will always dispatch our items as soon as possible and attempt delivery at the earliest date. If you are unable to sign for the delivery at an earlier date then the date requested, your delivery will be reattempted on the selected date.
Unfortunately I am unable to see if this has been resolved yet as I can not see your account from this information.
If you require further assistance, please contact me at resolutioncentre@ebuyer.com with your order number and the name of this review site so I can look into this further.
Kind Regards
Nikki
Ebuyer Resolution Team