Andrea´s profile

Reviews (2)

boohoo.com

Disappointment

My first EVER experience with boohoo and I was hoping for better things. Ordered a jacket which turned out to be a waistcoat, no sleeves whatsoever. Returned the waistcoat and ordered a new jacket - only to receive said waistcoat again!!!! On reviewing the site where I ordered the jacket, the description clearly said "Elbow detail on jacket" - nice, but there were NO ELBOWS!. Very disappointed and not sure whether to try this site again???? Although I was disappointed with the actual items, the Customer Service and response has been second to none! So WILL give this site another go. So many reviews are positive so perhaps I just had a one-off experience. Looking forward to ordering again!.

28 April 2013

Reply from boohoo.com

Hello Andrea,

Thank you for your feedback and I am sorry to hear that you are upset with the service you have received.

boohoo.com sends out thousands of orders a day. With such a large amount it is inevitable, as with other online shopping sites, that hic-ups can occasionally happen. But I can assure you it is only a very small percentage of orders made where problems arise.

As you have now received this item in this condition on two occasions, I have alerted our Quality Control Teams to look in to this as a matter of urgency. I am reluctant to offer you a re-order at this moment in time in case you receive the same item again. Please bear with us whilst our QC Team finish their investigation, as soon as I receive an update I will be in touch.

Please accept our sincere apologies for any inconvenience this may have caused; I can assure you it is not our intention to upset or anger our customers in any way.

I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.

Kind Regards,
Karim

Loudclothing.com

FANTASTIC SERVICE

This is a site you can trust! Fabulous service, quick delivery. Will definitely be using them again.

Andrea´s profile

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Andrea
Reviewer
United States

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