Sian´s profile

Reviews (1)

Feel Good Contact Lenses

Very fast service, not so good when things go wrong!

I have been pleased with the service, really easy to use and quick to deliver. However I wouldn't recommend to any more of my friends as I had a batch of damaged lenses recently which i discarded as i didnt feel confident using the remainder of the box and FGCL refused to replace them, leaving me a month without lenses. Not impressed by this at all. A box of lenses would of cost you next to nothing, but instead I went without. Not the best customer service, if it was my business I would want to ensure my customers are happy. Word of mouth advertising goes a long way.

12 December 2012

Reply from Visit Feel Good Contacts

Dear Sian,

Thank you for your feedback and our dedicated customer service team is definitely there to help you out. Firstly, we would apologise for the inconvenience caused and I will be in touch with you today and will make sure that we are able to resolve your issue.

Regards
Jessica
Customer Service Manager

Sian´s profile

profile image of Sian
Sian
Reviewer
United Kingdom

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