I placed an order for a penknife which was going to be a present for my son's birthday. Placed the order on 19.11.2012. Money was taken immediately but still no goods delivered by today 11.12.12. Have complained to my credit card company, written to Swisstool, and now tweeted about them. Tomorrow if I haven't heard from Swisstool I will be complaining to the police and reporting them for theft.
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