Dear Sir,

Im sorry to hear you were unhappy with the cost of the screw purchased from our website.

As a mail order company we always like to be as upfront as we possibly can when it comes to displaying prices. This is why we dont offer free shipping and all prices are published on our website so you know what you are going to pay before comitting to buy and pay for any item.

Pricing:
Unfortunately we dont set the prices for Newteam and Bristan products and our prices are uploaded from a price list set by the manufacturer.

Item Purchased:
If you were to buy this item from the manufacturer direct you would pay 19% more for this same item , So in turn we are cheaper for this screw.

I would like to thank you for your order and for taking the time out to reply.

Regards

The Showerdoc