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Reviews (1)

Adorama

Additional $2 for in-store pickup

Been ordering from Adoramapix for years and just noticed they added a $2 fee for in store pickup of photos. Must have just changed policy because my order a few months ago didn't have it. What a bummer. For someone that lives fairly close to Adorama I'm not paying $2 for a walk-in/non delivery.

15 January 2013

Reply from www.adorama.com

Helen Oster · Customer Service Ambassador at Adorama Camera.
Firstly please accept my apologies that this change in policy has been causing you difficulties. We did indeed implement a small convenience fee for store collections. There are a several reasons why we did this.
More then 25% of orders are waiting in the store for collection for over a month.
About 10% of orders that are placed for store collection, are never actually picked up.
The cost of storage plus the cost of store clerk time to call to remind customers to collect their orders is becoming very costly. We felt that we had no other choice.

Helen Oster
Adorama Camera Customer Service Ambassador.
Helen@adorama.com

Brian Houlihan´s profile

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Brian Houlihan
Reviewer
1982
New York, United States

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