It had been a while since I'd gone abroad & I was a bit worried about the whole process but had no problems with Ebookers. I only booked flights as I booked my accommodation elsewhere. The site was easy to use, the confirmation details came through in good time & when I actually came to make the trip everything went without a hitch. Since I didn't run into any problems or need to make any changes I don't know how this would've been handled so I can't help anyone there I'm afraid.
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