I was rewarded a 10% offer for doing something like a review of a product i'd bought or something to that description.
I clicked the embedded link within that email, hoping that a session would be created from a cookie, resulting in my 10% automatically being applied. Unfortunately this was not the case and there did not seem to be an option to apply the 10% code once at the ordering screen, like that of other sites (firebox, IWOOT, asos; i assumed this would be the same).
This made me rather upset as i'd clicked the link within the email on the merit that this reward of 10% had been offered hoping to get a good deal on some jeans.
I attempted to contact yourselves, of this problem and received NOTHING in reply.
In my e-mail was my request to apply the 10% before my order of approximately £70.00 was sent out, i also suggested that this may be a possible bug in the site structure and would need to be looked into.
As i say i had no reply of any kind, this has discouraged me from using this site, and i will not recommend using it to anyone.
The failure to resolve any customer or current issues is key to bad customer service and if anyone has made the same very-simple mistake that i had, i feel for them.
Times are hard and people are lured in by these 10% offers, a bad website is considered, in my view a critical need to fix, as people will loose this offer and be upset the same as i was. This will in turn result in loss of customer traffic to the site and ultimately loss of sales.
I hope this has been insightful, read clearly and has not been another waste of my time.
Bought a few things in 1 go from Menkind because of the different things they have for sale there. I am a big fan of sites like Firebox.com, IWOOT.com and others but Menkind has things not available on the others, yes it has some similar products but not all.
I bought a RC cushion, a hot sauce challenge set and a space coaster all for decent prices.
I do recall having to wait a liiiitle longer for delivery but nothing too much maybe a day extra or so cant fully remember as ive had parcels delivered left, right and centre this year!
Anyways my review is a positive one and i fully recommend Menkind.
Keep up the good work!
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