Mike Payne´s profile

Reviews (1)

viagogo

NOT VALUE FOR MONEY - SO THEY BLAME THE SELLERS!

I paid ViaGoGo a total of 218.25 Euros for the two tickets for The Overtones at Portsmouth Guildhall, which equates to approximately £175.00. My wife and I, who were trying to celebrate a significant wedding anniversary, were allocated 2 x £33.50 tickets right at the side of the auditorium. The seats were appalling and we feel very badly let down by the company. Despite the ticket cost if the seats had been good I wouldn't have had such a problem.

Suffice to say we will not be using ViaGoGo again and would counsel our friends with the same advice. It really is disgraceful to charge 90.38 Euros (£72.75) for each ticket costing £33.50 and then add a booking fee on top of that! (No doubt ViaGoGo will reply with the stock phrase about "the sellers" - translated means "Not our problem!")

12 December 2012

Reply from Viagogo

Hi Mike,

viagogo is an online ticket marketplace where poeple can buy and sell tickets to live events. The tickets on viagogo are being offered for sale by sellers on our marketplace.

We allow sellers to set the price they want for the ticket - this may be more than the price originally paid, or could be less.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support.

Thanks
The viagogo team!

Mike Payne´s profile

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Mike Payne
Reviewer
1944
Rustington, United Kingdom

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