Interlink Express

Disgraceful,.

So I booked a Parcel collection online on the 3rd of December, collection was made on the 4th going to a house in Wrexham, (collection was from Shrewsbury) at 4am on the day delivery was due (5th) I had an email stating that the delivery was delayed, no reason why was left but I put it down to the increase in deliveries due to xmas.
Anyway two days later still nothing had turned up with my customer, checked on the tracking log and it was unchanged, still saying delayed. A day later however I have a call from a company in Yorkshire?? to say that they had received my parcel, and they found my original label stuck under a label with their address that had supposedly come from another company in Coventry. Anyway I contacted Interlink and informed them my parcel had been wrongly delivered and please could they collect it and send in to the right address, Collection was made from yorkshhire last Friday, but alas no parcel was delivered to Wrexham, instead I found that it had been returned to sender, i.e. the company in Coventry where it had supposedly come from? I have fired off another email informing interlink where my parcel is but doubt I'll get a response any time soon, there seems to be no telephone number to actually ring to speak to anyone and emails are sent days apart so a week can easily go by without any resolution being made,. My customer is now unhappy,, his item that he paid £70 for is bound to have some form of damage, and to make things worse it is a totally unique item , an extremely large piece of Aquarium Red Moor Driftwood, that has many delicate branches and was the reason why it was sent next day

07 January 2013

Reply from Interlink Express

Hi Dave,

I'm very sorry to hear about the delay that occurred, and for any inconvenience caused to you and your customer. Please email socialmedia@interlinkexpress.com if you wish to discuss this matter further (remember to include a phone number).

Thanks,

Bobby.