They were largely good until I wanted to review a restaurant that others should avoid.
I couldn't leave a review, and their support staff were so incompetent that they couldn't grasp the problem.
Oh well, there are plenty other companies to use...
I left a message on their inquiry form so they would contact me about hiring their services, but when they contacted me, the asked me for my phone number.
I had already provided this twice (Once in a field on their web-form and once in the message that I sent), so this was a bit concerning that they couldn't get something like that right.
When I mentioned this, their reply email was riddled with spelling mistakes.
Not really a positive first impression, so I went somewhere else...
Garry found this review useful
It is now, as of 29/05/2013, more than a week since I ordered a server and a gigabit switch.
They haven't sent them and haven't been bothered to let me know this.
I have asked them to either get them sent today or cancel my order. We'll see what happens...
No reply from their customer services for almost 24 hours...
It is, as of writing this on 29/08/2013, a week since I ordered a hard drive that was 'supposedly' in stock, but it has not been sent out yet.
Absolutely shocking, and probably better advertising for Amazon than any other kind of ad.
I have used their 'Contact Us' form to ask them to either get the drive shipped today or refund me. Somehow I wonder if either will happen. If it doesn't, I will certainly recommend people to stay well clear of these cowboys.
So, their reply email is curt, impolite and disagrees with the information on their website.
So far they retain a 1 star review, and I will recommend staying well away from them.
I know I will.
And since I still haven't received the item, I have now started fraud proceedings with my bank against Extak.
I have sent off the information my bank needs to start the fraud proceedings, and they then sent me a message promising my money back.
I'm looking forwards to seeing whether the money really is refunded...
Also, it turns out that there is even a Facebook group dedicated to outing these fraudsters.:
And their (apparently) other company:
Needless to say, I will not be spending money with them again.
Their driver didn't bother knocking hard enough to be heard and when I called them, the refused to even try to get hold of the driver to see if he was still in the general area.
The lady at their call-centre was completely unwilling to do anything other than just request that it would be delivered again even though I explained that I wouldn't be home other than early in the morning. Which she was also unwilling to make a note of.
I bought a phone from them which arrived swiftly.
Unfortunately it developed a fault, and they didn't have any spares in stock and was unable to repair or replace it within an acceptable time frame.
They did, however, provide a refund immediately.
I would happily buy from them again.
So I ordered it...
Now waiting with trepidation to see how it goes...
I haven't received notification that my device has been sent, and when I called them I spent 5 minutes on hold listening to horrific can-can hold music. The call was then terminated by their side...
So, currently 2 stars...
I have received neither my phone nor an email from the copany saying that it has been sent.
This despite them even seeing this review (I am assuming the reply was in fact from them). Whether they are incompetent or malicious I can't say, but I am downgrading them to 1 star and will definitely recommend that people stay well clear of them, and I wish I had done the same.
Edit again 19/12/2012
Their courier company has an even poorer rating than they do. Hardly surprising given that they didn't knock hard enough to be heard, and speaking to their call centre was like talking to a brickwall.
I am also not surprised that I never got an email to let me know that the item had been sent.
Definitely a 1 star review and a company I will stay well clear off in the future. Both them and the courier company.
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