Their driver didn't bother knocking hard enough to be heard and when I called them, the refused to even try to get hold of the driver to see if he was still in the general area.
The lady at their call-centre was completely unwilling to do anything other than just request that it would be delivered again even though I explained that I wouldn't be home other than early in the morning. Which she was also unwilling to make a note of.
I bought a phone from them which arrived swiftly.
Unfortunately it developed a fault, and they didn't have any spares in stock and was unable to repair or replace it within an acceptable time frame.
They did, however, provide a refund immediately.
I would happily buy from them again.
So I ordered it...
Now waiting with trepidation to see how it goes...
I haven't received notification that my device has been sent, and when I called them I spent 5 minutes on hold listening to horrific can-can hold music. The call was then terminated by their side...
So, currently 2 stars...
I have received neither my phone nor an email from the copany saying that it has been sent.
This despite them even seeing this review (I am assuming the reply was in fact from them). Whether they are incompetent or malicious I can't say, but I am downgrading them to 1 star and will definitely recommend that people stay well clear of them, and I wish I had done the same.
Edit again 19/12/2012
Their courier company has an even poorer rating than they do. Hardly surprising given that they didn't knock hard enough to be heard, and speaking to their call centre was like talking to a brickwall.
I am also not surprised that I never got an email to let me know that the item had been sent.
Definitely a 1 star review and a company I will stay well clear off in the future. Both them and the courier company.
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