Absoultley terrible experience ordering through Thorntons, placed original order (estimated 3 - 5 days delivery) when I emailed after one week I was tild my order had been 'misplaced' during the picking stages and another orer would be sent out with next day tracked delivery, which was impossible to track, when it eventually arrived at 6pm (11 hours after I had been waiting in!) it was so appalingly packaged, it looked like the items had been thrown in the box from a distance, there was a chocolate santa, which was in so many pieces it was unrecognisable, smashed bags of truffles and the rest of boxes had dents and marks on them, when I phoned to complain, I was left on hold for 30minutes then offered a replacement next day delivery for the damaged items, so again I had to wait in all day for a delivery which came out at 5pm this time and again it was so poorly packaged that most items were damaged. I am now waiting for a call back from a customer service advisor and have been waiting for around 5 hours now!!!! never ordering from here again!!!!!!!!!!!!!!!!
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