Every time I go into Maplin (only a last resort) I come away feeling angry, unsatisfied and frustrated. I do a lot of DIY electronics so it would be really useful to have an electronics store with competent staff in my local area. Unfortunately there is only Maplins. The staff don't have a clue and it seems the company policies aren't much better. Why don't you keep more than 2 components in stock at any one time? Why sell voltage regulators but not the insulation pads that you have to use with them? Why don't your staff know what an insulation pad is or the grommet that goes with it?
No wonder shops are closing down left, right and center as consumers can get better and more efficient service from the Internet.
It's always my first port of call for any computer related supplies and the web site is very well designed and user-friendly. I can browse, choose, pay for and receive goods with the absolute minimum of fuss.
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