SlrHut

Hopeless - but somewhat redeemed

Ordered goods (No 112334) 26 Nov. Invoice received and card debited same day. Message from Jack saying order processed and awaiting tracking details. So far so good. On 6 December I send a query as goods not received. No response. Today (12 December, I sent an e-mail requiring status or I would contact my card company to cancel - I get as a response the identical e-mail to that received on 26 November. I leave to go on holiday at the end of the week and looks like I will have to find an alternative Christmas gift. Avoid this outfit.
UPDATE - following this post, I was contacted by a helpful Sean who gave me a tracking number for the item which shipped 8 December and is en-route. Reasons for poor communications given as hectic holiday season buying - not really acceptable but good on them for making contact.