Jenna Danielle Massey´s profile

Reviews (1)


NEVER order from this company! They steal your money and do not give a refund

I ordered from missguided back in November, assumed it was a genuine authentic company, clearly I was very wrong. I ordered 4 dresses costing a total of £65 which I was then charged double for and received 2 exact same parcels for. When I got the items the colours were completely different to on the website and the quality of the dresses was very poor. I returned both full parcels on the 27th of November and still 16 days later have received no refund. So I am down £130 with no refund even though I have returned the dresses.
I wanted to speak to someone directly to get this dealt with as soon as possible but 'customer services don't have a phone number' how convenient. I have emailed numerous times requesting a refund and asking for a direct contact number, no refund and no number given, just replies saying it can take 15 days to process a refund - it has now gone 15 days and it is just ridiculous! Missguided is a scam of a company! I don't wish this on anyone! Be warned do not order from this company it really isn't worth it.

Keileigh Lees found this review useful

02 January 2013

Reply from Missguided

Hi Jenna,

I cannot apologise enough for the technical error that has duplicated your order. I have looked into your account and it does appear that two full refunds have been processed and should be appearing in your account.

Unfortunately at this time our Customer Care are unable to contact customers via the telephone, our reception only deals with PR issues. However we do offer our Facebook and Twitter pages as alternative methods of contact.

Best Wishes,
Grace xx

Jenna Danielle Massey´s profile

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Jenna Danielle Massey
Female, 1989
Weymouth, United Kingdom