Pet Supermarket

EXTREMELY POOR SERVICE

I ordered a cat litter box. After a week I received an email saying that the item that I ordered were unavailable, I responded asking for the item to be cancelled and funds repaid and purchased the items the litter box from elsewhere.
I then received the item more than a week later and eventually a response email on the same day to tell me it would be delivered.
I will now have to pay to return the item.
I am not at all impressed

13 December 2012

Reply from Pet Supermarket

Hello Mr Urry,

I do apologise for the service you have received on this occasion, you do not need to pay to return this item to us, please get in contact with us and we will of course get this sorted for you.

Kind Regards,