Clearly the assumption when you ask customers for their feedback is that they have had a good experience of your service. However, there is always a danger of this backfiring when this isn't the case.
As it is with me: you have told me that, contrary to your advertising, you didn't have several of the items that make up a gift selection I ordered, and so were unable to fulfil my order immediately.
However, you did tell me this fairly promptly, and promise to make good the order as soon as possible, as opposed to a different supplier, who "forgot" to tell the warehouse about my order altogether.
That said, I STILL HAVEN'T RECEIVED THE ORDER. So on a purely objective basis, your service is rubbish.
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