Thank you for your review. We are so sorry to hear of the problems experienced. Due to the contrasting shapes of both items the parcel proved to be quite difficult to package without lots of air around the products. We do not use internal void fillers as we have found that this does not stop products getting damaged. We do ask our couriers to take care of our packages whilst shipping but unfortunately it is beyond our control once in their hands.

We encourage our customers to contact us directly should there be any problem with an order. Please could we kindly ask you to call our customer services team on 0845 1300 818 or drop them a line at customer.services@joke.co.uk so we can deal with the issue, organise to get the goods back for refund or issue replacements if necessary.

Please let us assure you that damage in transit is extremely rare and your case will be taken up with City Link and to our warehouse manager.

I hope this will rare instance will not deter you from shopping with us in the future.