Amanda Sutton´s profile

Reviews (3)

Goods out of stock.....order cancelled

I was informed by telephone regarding the cancellation of my order due to the item (cat food which is unavailable in regular shops) being out of stock at the suppliers but it would have been helpful to have been notified a little quicker, especially with Christmas fast approaching.
I am also annoyed by companies who take your money even though they know they don't have the goods you are ordering.

19 December 2013

Reply from

Dear Amanda,

Thank you for your review, and please accept our apologies for the inconvenience caused.

Unfortunately, we weren't aware that there would be difficulties in sourcing the food at the time you placed the order, but were then notified about it by our suppliers a few days later. The suppliers were also not able to give us any sort of expected date that the items would return so, begrudgingly, we had no choice but to cancel the order. I can assure you that you were notified as soon as we found out about the change of circumstances.

Of course, I fully appreciate that the manner in which this happened is not ideal, and measures are currently being put in place to improve the process.

Please accept my apologies once again for the problems caused.

Best wishes,



Excellent friendly service with extra fast delivery

Even though I ordered after the cut off for next day delivery Havens said they coud still do it for me. Received order next morning. Friendly helpful staff. Would definitely recommend.

Furniture Plus Online

Excellent Service!

Very fast delivery, good prices and excellent service....what more could you ask for. Furniture was delivered exactly where I wanted it......and the house is up 53 steps!! Good quality goods, well packaged. No hesitation in recommending this company and would definitely deal with again.

Amanda Sutton´s profile

profile image of Amanda Sutton
Amanda Sutton
United Kingdom