Carolyn Thomas (carolyn7094)´s profile

Reviews (3)



Since joining npower in September 2012, we had been leaving readings in good faith on the cards left by their meter read agents, only they didn't bother coming back and banged a load of estimated readings on our account which were grossly underestimated. This only came to light when I became aware that we hadn't had a statement from them for a very long time. Needless to say, we ended up slammed with a huge shortfall bill and they tried to increase our DD from £111 to a whopping £253 a month - more than double!!! I paid the £325 shortfall yesterday over the phone, however the idiot who took the payment messed everything up - the money has left my account despite her bleating on that my card was refused, but npower don't know where the payment has gone!!! To put a top hat on the situation, I came home to a snotty reminder for another bill for £100 which I've never even seen and I've been hanging on the phone since 5:45pm until 7:20pm only to have some imbecile tell me nobody could take my call!!!!! I am absolutely steaming!!!

DO yourselves a huge favour and don't even look at npowers prices as I guarantee you WILL end up paying through the nose in the long run.

Not Impressed

Items all returned as not very good quality/sizing etc

Still waiting for my refund even though the items were returned last week

Won't be buying from Boohoo again

08 February 2013

Reply from

Hi Carolyn,

Thank you for your feedback and I am very sorry to hear you are not happy with the quality of our clothing range.

I can confirm I have passed on your comments to the relevant department which sources the clothing and this matter will be looked into.

I have also had a look in to your account and can see your returns have not yet been logged on to our system. We have to allow up to 21 days for the goods to be received in to our returns centre and credited from your account.

We would recommend that you keep hold of your returns receipt as this may be needed if the goods have not been credited within this time.

Apologies for any inconvenience which has been caused.

Kind regards,



The Best In The Business - Look No Further Than Viovet For All Your Pets Needs

Viovet is my favoured supplier of Caninsulin needle syringes and diabetic dry cat food for my pet Chester.

With next day delivery, Viovet's service is second to none for fast despatch and competitive prices.

I thank everyone at Viovet for the impeccable service I have enjoyed for the past couple of years and will remain a loyal customer for as long as Chester and the rest of my 7 strong cat brood need them

Carolyn Thomas (carolyn7094)´s profile

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Carolyn Thomas (carolyn7094)
United Kingdom