I cannot stress how poor the service is they mis-sold me a holiday then take 3 month to reply that was because i complained on here then offer me 20% plus £120 compensation which in total comes roughly £250 but which i spent short of £1300 on the holiday they must take me for some sort of idiot I have phoned them many of times tey say send a e mail but they never reply.
I told them the offer was unacceptable then they said they will review it and it would take 28days again now its been over 28 days well nearly 2 months and still no answer i am fed up of being treated like a fool for details of my poor holiday read my review below I told lowcost what i want back and i was not being greedy but now i just want my money back in full i dont want compensation i just want back that is mine.
When i got a reply that was because i posted a complaint on here if i didnt then i still wouldnt have one now I have lost faith and tempted to contact ABTA and trading standards.
If they would of looked after me i would of rebooked with them if they want my custom again i want my money back in full plus some sort of discount on my next holiday but at the moment i would rather spend a extra £200-£300 more with thomas cook and have a rep.
Come on lowcost get a grip and look after your cusomers and we wll look after you after all we keep you in business it would cost more to treat people like rubish than to give them their money back because i know i would spend the money i got back wit you again if you looked after me and use you all the time if you dont look after customers no one would recommend you and you loose business.
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