Mike Kelsall´s profile

Reviews (1)


Very poor service never want to reply to complaints.

I cannot stress how poor the service is they mis-sold me a holiday then take 3 month to reply that was because i complained on here then offer me 20% plus £120 compensation which in total comes roughly £250 but which i spent short of £1300 on the holiday they must take me for some sort of idiot I have phoned them many of times tey say send a e mail but they never reply.

I told them the offer was unacceptable then they said they will review it and it would take 28days again now its been over 28 days well nearly 2 months and still no answer i am fed up of being treated like a fool for details of my poor holiday read my review below I told lowcost what i want back and i was not being greedy but now i just want my money back in full i dont want compensation i just want back that is mine.

When i got a reply that was because i posted a complaint on here if i didnt then i still wouldnt have one now I have lost faith and tempted to contact ABTA and trading standards.

If they would of looked after me i would of rebooked with them if they want my custom again i want my money back in full plus some sort of discount on my next holiday but at the moment i would rather spend a extra £200-£300 more with thomas cook and have a rep.

Come on lowcost get a grip and look after your cusomers and we wll look after you after all we keep you in business it would cost more to treat people like rubish than to give them their money back because i know i would spend the money i got back wit you again if you looked after me and use you all the time if you dont look after customers no one would recommend you and you loose business.

Kelsall Mikeand Leanne Son Johnson found this review useful

13 December 2012

Reply from Lowcostholidays

Good Afternoon,

I am sorry to hear that you are not satisfied with the time it has taken to investigate and resolve your complaint. Our Customer Relations team work really hard to resolve everything as quickly as possible, however do have to wait for responses from the hotel suppliers to be able to answer queries in full. Unfortunately, in this case it has taken much longer than we would have anticipated and I am sincerely sorry for this.

Please be assured that I have escalated this matter internally and a member of our Customer Relations team will be contacting you today to discuss your complaint.

Again, please do accept my apologies and I hope this is resolved for you as soon as possible.

If you wish to contact us in the meantime, please send an email to onlineanswers@lowcostholidays.com and we’ll be sure to reply.

Kindest Regards

Abi 13/12/12 @ 12.16

Mike Kelsall´s profile

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Mike Kelsall
Manchester, United States