Patrick´s profile

Reviews (1)

Webtogs

shown pictures on website not accurate

I bought the Rab Volt jacket a few weeks ago in black.
The picture of the jacket shows the model with the black zips on the website.
I did get the item pretty fast but when I opened the bag it was the older model with the grey zips. So Not really what I wanted because I wanted the model with the "color" like zips.
I needed the jacket straight away so no time to send it back or to sort it out...bummer.
And I live in Belgium...so shipping it back would cost me extra money too.

But I still think the shop is a good one...next time I email first just too make sure they don't sent older models.

[Edit] They contacted RAB after my rating I gave and the explanation was that the picture Webtogs where using was one of the RAB website, and this picture (with matching black zips) was from a preproduction sample but never was commercialised. Both Webtogs and RAB changed the picture within days on both their websites so I guess it's true ... so it was all a misunderstanding.
But I really wanted these color matching zips .... :)

Anyways... Comms are good with this shop.

Happy holidays!

13 December 2012

Reply from Webtogs

Hi Patrick, I am sorry for any confusion. It seems both Rab and ourselves have the incorrect photo. They have told me the photo was taken of a preproduction sample. Rab have only ever had one production of this jacket and what we stock is the newest version and only version. The video on the product page is correct in showing the grey zips. Our tech guys are updating our photo.
If ever you are unhappy with an item you have brought from us please contact us so we can get the issue resolved.
If I can be of further service to you, please do not hesitate to contact me.
Lucy, Customer Service Manager.

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Patrick
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United Kingdom

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