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Reviews (1)

The London Pass

customer service sucks

The pass is great except it is good only during off hours on the trains and busses. We were promised a commrative pin and got noting. When you call them they were like go back to where you picked up the passes. Yeah, right I am going to waste a day going back.

13 December 2012

Reply from londonpass.com

Hi Ravi

Very sorry you did not receive your commemorative pin - I have sent a pin to your home address you used when your ordered.

Unfortunately our attractions do not keep copy of our guidebooks or badges so the only way to collect a badge would be at our redemption centre.

The travel cards are off peak for our 1-3 day passes and this is on our website - as 6 day London Pass travel card can be used at any time

Kind Regards

Ravi´s profile

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Ravi
Reviewer
United Kingdom

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