Alexander Gray´s profile

Reviews (1)

Tyre Shopper

Don`t think I`ll shop here again.

I completed the online section of the transaction (Sunday evening) and chose a Wednesday am. to have my tyres fitted. I duly arrived there, Wednesday around 09.30hrs only to be told that due to the lack of staff I probably wouldn`t get my tryes fitted until about 13.30hrs. This was no use as I had to start work at that time. I told the person at reception that if he could give me a time either on Thursday or Friday between 09.30hrs and 13.00hrs to have the tyres fitted, then I would be there. I was then told that he couldn`t do that. His only suggestion was for me to come to the Aberdeen depot on Saturday at 08.30am. on a first come first serve basis. I haven`t even got my tyres fitted yet and this has been a bad experience, if I hadn`t paid for them up front, I would go elsewhere, this is not the way to treat customers.
I don`t think I`ll be a returning customer.

13 December 2012

Reply from Tyre Shopper

Dear Alexander Gray,

We do apologise for the inconvenience caused.

If we are understaffed then the branch should obviously make you aware.
But what they should not be doing is treating you as if you are a second class customer.
National Tyres and Autocare prides itself on exceptional customer services.

I will be passing this review to a regional manager.

Kind regards
Tyre Shopper Customer Services

Alexander Gray´s profile

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Alexander Gray
United Kingdom