In the grand tradition of procrastinators throughout history, I waited until almost the last moment to renew my passport. I found RushMyPassport.com in a google search and based on their reviews, I took a leap and ordered my passport. I honestly didn't know what to expect, but I was in no way prepared for the superiorly professional customer service I received.
My travel specialist (Laurie, who is fantastic, by the way) walked me through each step of the process, ensuring that I understood the purpose and content each document I had to submit and what I would receive in return. Laurie worked with me to clear each hurdle with enough time for me to receive my passport in advance of my trip. I had my passport in hand less than 72 hours after I filed my paperwork.
Even though the service emphasis was on "rush" they never forgot the customer portion. I was treated like a person and not a number and even received a follow-up email to ensure I was satisfied with the way my experience turned out. Laurie and RushMyPassport.com even managed to minimize the stress I felt in waiting for my passport.
I was absolutely thrilled with the service I received and I feel RushMyPassport.com is well worth the cost. I would defeinitely use this service again.
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