Bought 8 boxes each of 5 different colours - only one colour not on the palette. The replacement was despatched immediately and was there in 2 days but there were more damaged tiles in these 8 boxes than the other 32 boxes put together.
Shame as love the tiles, really good price and helpful staff sorted problem. Bought from 3 different suppliers for this project, two missed items off the palettes and had to resend. When will internet companies get their packing sorted? A real problem when builders etc involved...
Well, the product (now we have the correct one) looks good but;
Delivery of the both the initial incorrect radiator and its replacement arrived outside the 12-16 slot. We were waiting to take the correct one to Norfolk - literally with car packed having phoned the delivery company - 18.15 is NOT 12-16.00 and I had someone waiting here at the correct time...
Your rep that phoned about the incorrect delivery did not know I had already e-mailed the Alex e-mail address, likewise I wanted written confirmation that I was to give the delivery man back the incorrect rad but did not receive a response to my e-mail...
However, all the staff I spoke to seemed most efficient and courteous, and even the late delivery driver couldn't have been more helpful... Just unfortunate that by the second delivery date (after waiting for the item to be in stock) time was crucial and so particularly marred my opinion - shame this is the first of 11 radiators needed!
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